Last modified date: December 3rd, 2010

While you are a Member of our Service, Delayed Baggage Protection protects against expenses that you incur as a result of your checked-in baggage being delayed by an airline, train, bus, coach, ship or boat ("Common Carrier") for twelve (12) or more hours from your arrival at your final destination.

If your checked-in baggage is delayed by any Common Carrier for twelve (12) hours or more from the actual time of arrival at your final destination, the reasonable cost of additional clothing and essential articles purchased by you as a result of the delay,will be covered up to a maximum of £150 per Member per Year. This protection is in excess of any expenses that are reimbursable by the Common Carrier. You must also have used all reasonable endeavours to obtain redress or compensation under any insurance policies available to you.

References in these Terms of Service to a Year are to the 12 month period commencing on the date on which the Member joins the Service or any subsequent 12 month period, as applicable.

Only one Delayed Baggage incident will be covered per trip. Any payment under this benefit to you shall be offset against any claim payable to you under the Lost and Damaged Baggage benefit of this Service.

You must be a Member at the time of the incident and at the time a claim is submitted. The delayed baggage must be checked-in under your name. Your claim request must be submitted as soon as possible, but no later than 30 days from the date of the incident. Claims for checked-in baggage will only be processed and paid after the Common Carrier responsible for the delay has processed and settled the claim against it. If the Common Carrier denies your claim because it does not acknowledge that a bag has been checked-in, no reimbursement for delay can be provided under this benefit.

You can initiate a claim on this site. You need to do so within 30 days of the incident that triggered the claim. You will need to submit a completed claim request form along with a copy of the credit/debit card statement(s) that evidences the relevant expenses incurred by you. You must include the name, address and phone number of the credit/debit card provider, if these details are not visible on the copy of the statement(s).
Please note that Webloyalty is/we are not responsible for making any payment or other settlement in respect of a claim but only for making a claim under the relevant insurance policy if you request us to do so in accordance with this procedure.

Delayed Baggage Protection applies only to bags checked-in on a Common Carrier. In addition to the qualifications stated above, the following delays are NOT covered:

• Delays caused by war, civil war or radioactive contamination
• Delays contributed to or caused by voluntary consent
• Delays contributed to or caused by confiscation or requisition by Customs or other government authority
• Delays caused by acts of terrorism
• This benefit does not apply if your baggage is delayed after you have reached your return destination

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While you are a Member of our Service, Lost and Damaged Baggage Protection protects against the loss of or damage to your baggage by any Common Carrier. This protection covers out-of-pocket expenses reasonably incurred by you while you are submitting a loss or damage claim against a Common Carrier, as well as the difference between the amount you claim from the Common Carrier and the amount actually paid to you by the Common Carrier. There is a limit of a total maximum of £125 per claim and a maximum of £250 in total per Year. Any payment made to you under Delayed Baggage Protection will be deducted from any amounts payable to you under this Lost and Damaged Protection Benefit. This protection is in excess of any expenses that are reimbursable by the Common Carrier. You must also have used all reasonable endeavours to obtain redress or compensation under any insurance policies available to you.

For Lost and Damaged Baggage Protection to apply, your Common Carrier must approve and pay some amount of a claim submitted to the Common Carrier by you. Only one lost and damaged baggage incident will be covered per trip.

You must be a Member at the time of the incident and at the time a Claim is submitted. The lost or damaged baggage must be checked-in under your name. Your claim request must be submitted with the supporting documentation as soon as possible, but no later than 30 days from the date of the Common Carrier's settlement of your claim. Claims for checked-in baggage will only be processed and paid after the Common Carrier responsible for the loss or damage has processed and settled the claim against it. If the Common Carrier denies your claim because it does not acknowledge that your bag has been checked-in, no reimbursement for lost or damaged baggage can be provided under this benefit.

You can initiate a claim on this site. You need to do so a claim within 30 days of settlement with the Common Carrier. You will need to submit a completed claim request form along with a copy of the credit/debit card statement(s) that evidences the relevant expenses incurred by you. You must include the name, address and phone number of the credit/debit card provider if these are not visible on the copy of the statement(s).

Lost or Damaged Baggage Protection applies only to bags checked-in with a Common Carrier. In addition to the exclusions stated above, the following are NOT covered:

• Claims denied by the Common Carrier
• Claims not submitted within 30 days of the Common Carrier's settlement
• Money or its equivalent, stocks, coins, important papers, stamps, fine art, cheques, jewellery, watches, collectibles, electronics, computers, precious metals, precious stones and other compounds, consumable goods, items that spoil, animals, and body parts; business contents or effects; credit cards; securities; certificates and documents; artificial teeth and limbs; plants and animals; household effects (items used or displayed in a household which are not of a personal nature such as silverware, art objects and bedding);cars; bicycles, motorcycles; boats or other conveyances, or equipment or parts pertaining to such conveyances; property used in trade; aircraft; any type of eyeglasses or contact lenses; tickets, except for administrative fees required to reissue tickets; property shipped as freight, or shipped prior to the departure date; contraband; and hearing aids.
• Loss or Damage caused by war, civil war or radioactive contamination
• Loss or Damage contributed to or caused by of the Member
• Loss or Damage contributed to or caused by confiscation or requisition by Customs or other government authority
• Loss or Damage caused by acts of terrorism
• Items over £75 must be accompanied by original receipts. If receipts are not provided, benefits may be reduced or withheld at our discretion.
• Payment will not be made for this benefit for loss due to: (a) defective materials or craftsmanship; (b) normal wear and tear; (c) deterioration; or (d) rodents, animals or insects.
• In the event of a loss to a pair or set of items, we may at our option: (a) repair or replace any part to restore the pair or set to its value before the loss; or (b) pay the difference between the value of the property before and after the loss.
• Property owned by third parties (including family members).

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