While you are a Member of our Service, Event Booking Protection provides you with cash back (by way of a cheque to you or bank transfer to your account) for unused Tickets, if you are unable to attend a scheduled entertainment, theatrical or other recreational event in specified circumstances.

Please read the Event Booking Protection Terms of Service for full details of the terms and conditions of this Protection.

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You will be reimbursed for the purchase price of your Ticket up to a maximum of £50 per Ticket and up to a maximum of £200 in total per Event. A limit of up to a maximum of £500 per Year applies to each Member. Members are also eligible for reimbursement of any applicable processing fees associated with the purchase of the covered tickets up to the lesser of 10% of the Ticket's face value and £5, up to a maximum of £50 per Ticket in total, and up to a maximum of £200 in total per Event.

This Event Booking Protection is in excess of any expenses that are reimbursable by the Event organiser or Ticket seller from whom you bought your ticket. You must also have used all reasonable endeavours to obtain redress or compensation under any insurance policies available to you.

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You must be a Member at the time of the missed Event and at the time your Claim is submitted. You must have booked and guaranteed your Ticket with cash or a valid credit/debit card and been provided a valid receipt of payment.

Event Booking Protection applies in the following circumstances:

1. Sickness, Accidental Injury or death of the Member or Ticket holder
2. Member is directly involved in a traffic accident while en route to the Event (as evidenced by a police report)
3. Member's public transportation by air, train, bus, coach, ship or boat ("Common Carrier") is delayed due to strike, breakdown or adverse weather conditions causing the Member to miss the Event (as evidenced by confirmation from the Common Carrier)
4. Member is unexpectedly called out of town (more than 100 miles from home or the Event) which requires an overnight stay and which prevents the Member from using the covered Ticket (as evidenced by hotel/travel receipts)

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You can initiate a claim on this site. The claim documentation must be submitted within 60 days of the missed Event. You will need to submit a completed claim form along with a copy of the cash receipt or credit/debit card statement(s) AND receipts which show the date that the Tickets were purchased for the missed Event, the seller of the covered tickets, the number of tickets purchased and the price of the tickets AND all original and unused Tickets for which you are seeking reimbursement. You must include the name, address and telephone number of the credit/debit card provider if these details are not visible on the copy of the statement(s).

In addition, you will need to include documentation supporting the cause of the claim including copies of official death certificates (in the event of death), written medical reports (in the event of sickness or accidental injury), official police reports (in the event of a traffic accident), notices from public transportation authorities (in the event of delay), hotel/travel expense receipts (in the event of being called out of town).

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In addition to the qualifications stated above, Event Booking Protection will not be available for the following:

• Any unauthorised purchases
• Tickets for which the entire purchase price is not paid for with an eligible card
• Tickets which are refundable or exchangeable
• Tickets purchased for other than qualifying Events
• Tickets not specifying the name, date and time of the event and the price of the Ticket
• Tickets that were wholly or partly used for the Event
• Cancellation, abandonment, postponement, curtailment or relocation in whole or part of the Event
• Disinclination on the part of the Ticket Holder to not attend a covered Event
• Common Carrier delay due to strike, breakdown or adverse weather conditions which cause a failure or delay of public transportation services for which a warning in the public media has been given at least 24 hours prior to the Ticket Holder's departure for the Event
• Event Booking Protection will not reimburse any amounts which are reimbursable from the Event organiser or Ticket reseller and under any insurance policies available to the Member
• Event Booking Protection does not cover any loss caused by or resulting from biological nuclear chemical terrorism. An act of terrorism means an act, including but not limited to, the use of force or violence and/or the threat thereof, of any person or group(s) of persons, whether acting alone or on behalf of or in connection with any organisation(s) or government(s), committed for political, religious, ideological or ethnic purposes or reasons including the intention to influence any government and/or to put the public, or any section of the public, in fear.

For complete Terms of this benefit, click here

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In addition to the qualifications stated above, Event Booking Protection will not be available for the following:

• Any unauthorised purchases of Event Tickets
• Tickets for which the entire purchase price is not paid for with a valid credit or debit card.
• Tickets which are refundable or exchangeable
• Tickets purchased for other than qualifying Events
• Tickets not specifying the name, date and time of the Event and the price of the Ticket
• Tickets that were partly or wholly used for the Event
• Cancellation, abandonment, postponement, curtailment or relocation in whole or part of the Event
• Common Carrier delay a result of strike, breakdown or adverse weather conditions for which a warning in the public media has been given at least 24 hours prior to the Member's departure for the Event
• Tickets or payment for Tickets which are reimbursable or compensated from the Event organiser or Ticket reseller and under any insurance policies available to the Member
• Disinclination on the part of the Ticket Holder to not attend a covered Event
• Biological nuclear chemical terrorism. An act of terrorism means an act, including but not limited to, the use of force or violence and/or the threat thereof, of any person or group(s) of persons, whether acting alone or on behalf of or in connection with any organisation(s) or government(s), committed for political, religious, ideological or ethnic purposes or reasons including the intention to influence any government and/or to put the public, or any section of the public, in fear.

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