While you are a Member of our Service, Journey Delay Protection will reimburse you for emergency out of pocket expenses that you reasonably incur as a result of a journey delay at least twelve (12) hours where the delay is caused by one or more of the following:

• Common Carrier delay (i.e. by an airline, train, bus, coach, ship or boat)
• Lost or stolen passport, travel documents or money of the Member
• Quarantine of the Member
• Natural disaster affecting the journey
• Injury or sickness of the Member

Please read the Journey Delay Terms of Service for further details of the terms and conditions of this Protection.

Back to Top

We will reimburse you for up to £275 per Year in total for any reasonable out of pocket emergency expenses that you incur as a result, such as accommodation or travelling expenses.

This benefit is payable for only one delay per journey.

This protection is in excess of any expenses that are reimbursable by the Common Carrier. You must also have used all reasonable endeavours to obtain redress or compensation under any insurance policies available to you.

Back to Top

You must be a Member at the time of the incident and at the time that your Claim is submitted. Your claim and supporting documentation must be submitted as soon as possible, but no later than 30 days from the date of the incident.

Back to Top

You can initiate a claim on this site by completing the Claim Form and mailing it in with supporting documentation. You need to submit a claim within 30 days of the incident that triggers the claim. See Journey Delay Terms of Service for additional information on making a claim.

Back to Top

In addition to limits stated above, the following expenses are not covered by Journey Delay Protection.

Alcohol; forms of entertainment, including theatre, movies, shows, etc.; hotel accommodation in excess of £50 per night; Limo or executive car service; communication services (i.e. telephone, mobile or internet) in excess of £25 in total.

For complete Terms of this benefit, click here.

Back to Top