My Time Rewards

FAQ

To become a member of My Time Rewards, you must sign up online and agree to the Terms of Service. You also must be at least 18 years old and a resident of the United Kingdom.

You may be offered the opportunity to sign up to My Time Rewards after completing a purchase or reservation on the website of one of our marketing partners.

Simply sign in from the homepage of the My Time Rewards website (www.mytimerewards.co.uk) using the email address and password you selected when you signed up. We send every member a Welcome Pack email on the day they join, and you can find these details in this email.

My Time Rewards offers all members a 30-day trial where the trial period can be free or charged at a minimal amount (e.g. £1). After this, members pay a monthly fee to access discounts, exclusive offers and Cashback savings on travel, electronics, fashion and much more.

We email every new member a welcome pack email the day they sign up. It contains details about how to make the most of their membership. In the first 30 days of your membership, we'll be in touch by email a number of times to remind you about your membership benefits, and about your upcoming billing date. Then we continue to send regular emails about offers available to you. If we're unable to deliver emails to the address we have on record, after several failed attempts we'll contact you by post.

You can view and update your membership details in your Profile. If your email or postal address changes, or if your credit or debit card for billing expires, please update your member profile on this page. You can also change your password and add your bank account number for us to pay you Cashback and rewards.

My Time Rewards is a leisure savings programme that helps you do more of what you love and save money! Members enjoy a wealth of discounts, exclusive offers and Cashback savings on leisure activities, entertainment and travel.

If at any time you are not completely satisfied with your membership, you can cancel at any time, without having to give a reason:

- By phone: call 0800 731 9936 (free call from UK landlines and mobiles), Monday to Friday 8:00am - 8:00pm and Saturday 9:00am - 4:00pm.

- Online: once connected to the site, cancel online in your Profile page

- By email: at customerservice@mytimerewards.co.uk

- By using our cancellation form: download and send it to My Time Rewards, Sentinel House Airspeed Road Portsmouth, Hampshire PO3 5RF or by email

Customer Services will confirm once your membership has been cancelled. Once it has been cancelled, you can continue to use the Service and enjoy its benefits until the end of the current contract period. After the end of the contract period, you will no longer have access to the Service.

A new way to save and earn money with your daily purchases, through which we reimburse you part of the amount of the purchases you make through My Time Rewards.
We share with you the commission that our partner shops give us and we reimburse you in cash and directly into your bank account, at least 10% of your purchases so that you can spend it on whatever you prefer.

You will be able to see the amount of your accumulated Cashback in the Amount available section and transfer them directly to your bank account as soon as you have reached a minimum of £5.

My Time Rewards cannot offer refunds for taxes, delivery charges or parts of the purchase paid for with a voucher, gift voucher or shop credit. Purchases of products and services that are primarily transacted over the phone are also not eligible for refunds.

Earning Cashback is easy with My Time Rewards. All you need to do is log in to the My Time Rewards website and click through to any of the retailer's offering Cashback, and shop as you usually would, the Cashback will be tracked. Once you've accumulated £5 Cashback or more, you will be able to click on “Transfer” on the Payments page. If you've earned less than this your Amount Available cannot be transferred. You can earn a maximum of £250 Cashback each month. Cashback is paid on the net value of purchases, excluding VAT, all other taxes, surcharges and any additional costs such as delivery.

The Welcome Reward is a benefit we provide you with when you sign up. It can only be claimed once. You will need to make a second purchase after enrolling in the programme at the shop through which you signed up.

Remember that by making your purchase through My Time Rewards, your transaction is registered, and you can claim your benefits automatically without having to send us your proof of purchase. In case your transaction does not register, simply complete, and submit the Welcome Reward form on the Earnings page.

Finally, you can always send us your proof of purchase via email to welcomereward@mytimerewards.co.uk . Be sure to include your membership details, such as your name, email and customer number.

You can claim your Welcome Reward on the Earnings page. Please make sure that:

You make a second online purchase at the retailer you joined through, or as otherwise outlined in your membership details.
If you have made a second purchase on the same date, forward us by email both complete order confirmations.
Your membership is active when you make the second purchase.
You attach your complete order confirmation email with all the details in the accepted format (PDF, JPG, PNG or GIF) and not exceeding the size of 20MB.
You send us the purchase or booking confirmation receipt within 90 days of joining us.

The Monthly Member Reward is a reimbursement that you can use every month that you are subscribed to My Time Rewards. To benefit from it you must make a purchase between the first and last day of each month in the shop through which you signed up for My Time Rewards or in any of the participating shops, if you signed up from the registration form on our website. (This offer can vary, please sign in for full details of how to claim your Monthly Member Reward).

Remember that by making your purchase through My Time Rewards, your transaction is registered and you can automatically claim your benefits without having to send us your proof of purchase. In case your transaction does not register, simply complete and submit the Monthly Member Reward form on the Earnings page.

Finally, you can always send us your proof of purchase via email to monthlybonus@mytimerewards.co.uk. Be sure to include your membership details, such as your name, email and customer number.

You can claim a Monthly Member Reward every calendar month on the Earnings page. Please make sure that:

You make an online purchase at the retailer you joined through, or as otherwise outlined in your membership details.
You attach your complete order confirmation email with all the details in the accepted format (PDF, JPG, PNG or GIF) and not exceeding the size of 20MB.
You send us the purchase or booking confirmation receipt within 30 days of making the purchase/booking.
You did not claim your Welcome Reward with the same purchase.
Your purchase is made for personal use only.

Days Out is an unique benefit with two different deals:

First deal: Get 2 for 1 deal for spas and museums in the UK.
Second deal: Get 25% Cashback on all nationwide activities mentioned in the “Days Out categories”.

The steps to claim any of the two Days Out deals:
Shop: visit an attraction or activity in the UK from one of the categories in the “Days Out categories”.
Claim: update your purchase receipt in the “Days Out” form within 30 days. If your are unable to apply please contact us on daysout@mytimerewards.co.uk.
Earn: once approved, it will be added to your Amount available, which you can transfer to your bank account in the Payments page.

Cashback and rewards will appear in your Earnings page. You need to add your bank account number, if no bank account number is present in your Profile, we will not be able to transfer your Cashback, and this will be rolled over into your Amount Available. For transfer your Amount Available just click on the “Transfer” button on the Payments page, your payment will appear on your bank account within the next 10 business days.

When you send in a claim for a reward, our team need to process it and arrange a payment. Please allow 5 working days for us to transfer the Welcome Reward and Monthly Member Reward to your Amount Available. Cashback payments can take up to 90 days from the purchase date, depending on retailer terms. You can track your Cashback in the Earnings page.

If you have already registered a bank account, simply log in to your Account page and you can transfer your Amount Available by clicking on the "Transfer" button.

WLY*MYTIMEREWARDS.CO.UK or MYTIMEREWARDS.UK or CASH.MYTIMEREWARDS 0800 731 9936 is the text which appears on your bank statement to reference your membership with My Time Rewards programme.

Please note that you need a minimum balance of £5 to be able to transfer your Amount Available. If you have not yet registered your bank account, you can add it on the Payments page.

Participating shops validate purchases within 5 days of purchase, depending on the withdrawal period available to them, with the exception of travel, tickets, car hire, package holidays and airline tickets which will be validated 5 days after the date of completion of the purchase.

If you made a purchase more than 5 days ago and your purchase does not automatically appear in your transaction list on the Earnings page, simply complete and submit your Claim Missing Purchase form available on the same page.

As a general rule, to receive your Amount Available you have to click on "Transfer" on the Payments page to make the transfer to the bank account number that you have indicated in your Profile or in Payment method on the Payments page. Please make sure your details are correct. If you have not registered a bank account, we will not be able to make the transfer and your Cashback will accumulate in your Amount Available on the Earnings page.

You will be able to transfer the amount of your accumulated Cashback from your Amount Available directly to your bank account as soon as you have reached a minimum of £5. Once the transfer has been requested, it will appear in your bank account within 5 to 10 working days.

If your Amount Available is less than £5, you will not be able to transfer the full amount of your Total Earnings to your bank account until the amount reaches £5.

The following do not earn you Cashback:

Deals found in the Special Offers category, unless stated it is a Cashback offer.
Any purchases that do not adhere to our Terms of Service.

In the Earnings Page you'll find details of recent websites you've visited, your purchase history and the Cashback you've earned to date.

Shopping at My Time Rewards is easy. Log in with your username and password and click on your favourite shop. The shop will open in a new window. Shop as you normally would and in a few days your purchase will be registered on the Earnings page.

Once validated, the corresponding Cashback will be added to your Amount Available, which you can transfer directly to your bank account as soon as you have reached a minimum of £5.

You can contact My Time Rewards the following ways:

Email - customerservice@mytimerewards.co.uk
Phone - 0800 731 9936 ((Monday to Friday 8am - 8pm, and Saturday 9am - 4pm excluding bank holidays). Your call will be redirected to one of our customer service representatives (operating from outside the UK).
Post - My Time Rewards
Sentinel House
Airspeed Road Portsmouth,
Hampshire PO3 5RF. Your correspondence will be redirected to one of our customer service representatives (operating from outside the UK).

Yes. When you click through to a retailer from My Time Rewards and make a purchase, you are on a secure connection called Secure Socket Layer (SSL).

If you've lost or forgotten your password, Forgot Password.

If a transaction hasn't appeared in your accumulated Cashback balance and 30 days or more has passed since you made the purchase, you can report the missing transaction. You'll need to complete the online Transactions Claim form on the Earnings page.

Returns are subject to the return policy of the retailer you purchased from. If you return or cancel an item or booking, any Cashback granted in respect of that purchase will be reversed. Exchanges also result in Cashback being reversed. When an exchange occurs, the retailer cancels the old order and replaces it with a new one. When doing this, the Cashback commission we received from the retailer is reversed and a new commission is not established because the new order was not made through the My Time Rewards website. To avoid missing out on Cashback, make sure all returns are final. If you need an exchange, have the retailer refund you, then make another order through the My Time Rewards website.

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My Time Rewards is a member of the Return Path Certification programme. Return Path enables us to monitor our membership communications to ensure that you receive important emails concerning your membership. As a Return Path programme member, we are part of a network that covers more than 2.5 billion mailboxes.

CUSTOMER SERVICE

customerservice@mytimerewards.co.uk

0800 731 9936

Calls are free from UK landlines and mobiles.

8 am - 8 pm Monday to Friday
9 am - 4 pm Saturdays
Excluding bank holidays